Patient information

We offer a wide range of resources to ensure you get all the information you need to understand and be comfortable with your care.

Helpful information for our patients

Patient care is at the center of everything we do at Swedish Medical Center. We aim to make you feel safe and prepared as our patient, and we hope you find the resources listed here helpful.

Patient financial resources

Online registration

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

We know your time is valuable. That’s why we offer convenient online registration for services such as surgical procedures, mammograms, and diagnostic tests and treatments.

Participating insurance plans

We accept all forms of government insurance from the U.S., Canada and other countries. We also accept Medicare, Medicaid, Civilian Health and Medical Program of the Uniformed Services (CHAMPUS), and workers compensation.

Advance care planning

Advance directives are legal documents that allow you to give directions for your future medical care. Advance directives help you protect your right to request or refuse care.

Patient rights and responsibilities

We respect the dignity and pride of each individual we serve. We want our patients to be informed of their rights, responsibilities, and have access to contacts for complaints and grievances.

Patient information and guidance

At Swedish Medical Center, we want you to feel safe and cared for, and that includes having all the information you need to be prepared for your visit.

Contact our billing office

Please call our business office at (303) 788-5585 between 8:00am and 5:00pm Monday through Friday with any questions you have about your bill.

Call (888) 824-7655 if you need an estimate of the cost for a procedure or service in advance. Payment options are available for self-pay and uninsured patients.

Depression support groups

We do not have support groups specifically for people with depression, but suggest the following resources:

• United Way Information Line: (303) 433-8383
• National Alliance for the Mentally Ill Colorado Chapter: (303) 321-3104
• Colorado Mental Health Association: (303) 377-3040

We do offer free support groups for those who have experienced a pregnancy-related loss or the death of an infant, child or adult.

Food and nutrition services

Food and nutrition services are provided in partnership with Sodexho Health Care Services. Within food and nutrition services, there are three daily support services:

• Patient dining through room service
• Visitor and staff dining in the café
• Clinical nutrition, staffed by our registered dietitians

The Food and Nutrition Services team believes that "Patients are at the heart of everything we do." As such, our patient meal program is titled "At Your Request" Room Service Dining. This form of meal placement and delivery allows patients to order and receive meals at any time they choose.

Our hospital provides leading-edge care for patients with many different conditions and diet requirements. Whether the patient requires a diet low in fat or a diet with modified textures, the Food and Nutrition Services team is working constantly to make these modifications as easy as possible for every patient. Our Room Service operators are trained in the specific diets we follow and any nutritional information that pertains to the related disease state.

The most common conditions we treat through nutrition include diabetes, renal disease, stroke, cancer and heart disease. We will accommodate any request as long as it is allowed within the patient's diet restrictions.

Cafeteria hours

Beginning June 22, 2023 our cafeteria will be under construction for a remodel. In order to continue serving all our patients and staff to the best of our ability, we have decided to modify the café hours.

The new café hours, effective July 3rd, 2023:

Monday - Friday
6:30am - 10:00am: Breakfast
11:00am - 3:00pm: Lunch

Saturday - Sunday
7:00am - 10:00am: Breakfast
10:30am - 2:00pm: Lunch

To ensure that our colleagues and visitors have options after 3pm each day, we have arranged for additional resources. There will be cold vending machines (offering snacks, sandwiches, and salads) located on the 2nd floor near the café entrance and on the 3rd floor by the CCU waiting room.

Froth Coffee Shop will be open, serving a variety of sandwiches and snacks during the following hours:
Monday - Friday: 6:30am - 5:00pm & 10:00pm - 1:00am
Saturday - Sunday: 8:00am - 9:00pm

No-smoking policy

Due to inherent health risks for patients and others, our hospital strictly prohibits smoking inside the facility and anywhere on our campus, including the parking garages and outdoor spaces.

In the interest of your health and safety, and the health of others, please observe and respect our smoke-free policy.

Obtaining birth certificates

Birth certificates for babies born at our hospital can be obtained from the following three county offices:

Tri-County Health Department
6162 S Willow Dr, Suite 100
Greenwood Village, CO 80111
Phone: (303) 220-9200

Parking options

Before you even enter our hospital, we want to make your experience here convenient and easy. We offer multiple ways to park depending on your needs because getting the care you need starts with getting here.

Complimentary valet parking

Complimentary valet parking is available in the following locations across campus:

• 499 E. Hampden — Monday through Friday from 7:30am to 5:00pm
• Main Hospital Entrance (501 E. Hampden) — Monday through Friday from 5:30am to 7:00pm
• 601 E. Hampden — Monday through Friday from 7:30am to 5:00pm
• 701/799 E. Hampden — Monday through Friday from 7:30am to 5:00pm
• Emergency — Monday through Sunday from 9:00am to 9:00pm

These hours are subject to change. Please let the valet attendant know if you expect to pick up your car after the valet is closed, and arrangements will be made for you to conveniently retrieve your car.

Complimentary self-parking

Complimentary self-parking is available in three parking structures on our campus:

• South Garage — Across from the Main Hospital Entrance The South Garage is located on Old Hampden, across from the main entrance to the hospital, and offers a covered walkway from the second floor of the structure into the 701 E. Hampden medical office building. By walking through another covered walkway, you can access the third floor of the main hospital building or the other medical buildings. This is also the most convenient garage to access the main entrance of the hospital. Access the South Garage off Washington Street.
• East Garage — Near the 799 E. Hampden Medical Office Building The East Garage is located on the corner of East Hampden and Clarkson and has a covered walkway from its second floor onto the fourth floor of the 799 E. Hampden medical office building. If you need to access the main hospital building, take the building's elevator down to the second floor and take another covered walkway through the 701 building and onto the hospital's third floor.
• West Garage — Convenient Access to the ER and 499 E. Hampden Medical Office Building The West Garage is located on Logan and Girard. It provides convenient access to the emergency department, radiology department, main operating rooms and critical care units on the hospital's third floor. This garage also provides access to the 499 medical office building.

Pastoral care

Specially trained chaplains are available to help care for our patients' spiritual and emotional needs and to support you and your loved ones. Patients and their families are welcome to contact a chaplain for a variety of services (see below). A chaplain is available at all times for emergency needs and your nurse can contact the on-call chaplain as needed.

To reach the pastoral care department Monday through Friday from 8:00am to 4:00pm, please call (303) 788-6232 from an outside phone or ext. 6232 from any hospital phone.

After 4:00pm Monday through Friday and on weekends and holidays, please dial "0" from any hospital phone or (303) 788-5000 from an outside phone to reach the hospital operator and request the on-call chaplain.

Our hospital chaplain offers the following services:

• Listens, assesses, and supports spiritual and emotional needs
• Supports those with anxiety, fear, grief, etc.
• Sorts out issues when you need to make important decisions about treatment and/or Advance Directives
• Provides consideration and support around quality of life
• Contacts your own clergy or spiritual leader
• Assists patients from all faith, in accessing sacraments or rituals that are part of their faith practices
• Provides religious resources: Bibles, rosaries, devotionals, and topical CareNotes
• Offers consolation when you are grieving a loss; supports in saying good-bye to your loved one
• Assists in making arrangements after a death
• Directs patients and visitors to local Sunday and weekday worship services

Resources for patients with deafness or hearing difficulties

Accommodations for deaf or hard-of-hearing patients and their companions may be made by contacting our telecommunications department at (303) 788-5000 or by dialing extension "0" from any hospital telephone.

To ensure effective communication with patients and their companions who are deaf or hard of hearing, we provide appropriate auxiliary aids and services free of charge, such as:

• Sign language and oral interpreters
• TTY's
• Written materials
• Telephone handset amplifiers
• Assistive listening devices and systems
• Telephones compatible with hearing aids
• Closed caption decoders
• Open and closed captioning of most hospital programs

Please ask your nurse or other personnel for assistance, or contact the patient advocate at (303) 788-6406 (voice or TTY).

Visiting hours

Some units allow visitors between 8:00am and 8:00pm, while others only allow visitors from 11:00am to 8:00pm. Prior to your visit, please call the hospital at (303) 788-5000 to confirm visiting hours. You can also learn more about our visitor amenities and services on our visitor resource page.

Safety protocols

Our hospital has implemented a number of safety procedures and systems to help protect you and your loved ones during your stay with us.

Electrical device restrictions

For your safety and the safety of others, our hospital does not permit electrical devices from home in patient rooms. These devices include

• Electric blankets
• Fans
• Hair dryers
• Heating pads
• Portable heaters
• Radios

Battery-powered appliances are generally permitted unless oxygen is being used within your room. In these instances, such devices may not be permitted. Please check with your nurse if you have a question about what is allowed.

Safety preparedness

The safety of our patients, visitors, staff and physicians is our highest priority. Organizations such as hospitals seem like they should be a safe zone from external threats, but we know that often isn't the case.

The best protection our leaders, staff and visitors can have is preparation.

The entire hospital team, from leadership and administrative staff to medical personnel and support staff, regularly train along with other local agencies to practice response to potential threats to our safety, including natural disasters, fires, catastrophes and active threats.

As a part of our plan, we work to educate every person working on our campus how to overcome the natural instinct to panic and take actions to increase chance of reaching safety.

We encourage everyone to familiarize themselves with the Department of Homeland Security's Run. Hide. Fight. protocol.

• RUN
  • Have an escape route and plan in mind
  • Leave your belongings behind
  • Keep your hands visible
  • Hide in an area out of the shooter's view
  • Block entry to your hiding place and lock the doors
  • Silence your cell phone and other devices
  • As a last resort and only when your life is in imminent danger
  • Attempt to incapacitate the shooter
  • Act with physical aggression and throw items at the active shooter

  When law enforcement arrives:

  • Remain calm and follow instructions
  • Put down any items in your hands (i.e., bags, jackets)
  • Raise hands and spread fingers
  • Keep hands visible at all times
  • Avoid quick movements toward officers such as holding on to them for safety
  • Avoid pointing, screaming or yelling
  • Do not stop to ask officers for help or direction when evacuating

  Wi-Fi access

  We operate a wireless (Wi-Fi) network for our patients and guests. Using your Wi-Fi-enabled device, you can access many internet resources (email, websites, instant messenger, etc.) from just about anywhere in the hospital.

  We're happy to provide this free and reliable service to our patients and visitors, and getting connected is easy.

  Hotels and lodging

  Our facility has arranged special medical rates with several area hotels.

  Please mention Swedish Medical Center when you reserve your room.